OneBox
Centralize Facebook Messenger, Instagram DMs, and WhatsApp Business into a single multi-agent workspace. Turn social inquiries into paid customers in real time.
Official Meta Business Platform Integration
Verified Graph API integration with Facebook, Instagram, and WhatsApp Business platforms.
Context-Switching Kills Your Team's Sales Momentum.
Modern customers expect instant responses across every channel. Most teams are still struggling with fragmented tools and invisible workflows.
Bouncing between Meta Business Suite, WhatsApp Web, and Instagram mobile apps leads to slow responses, unassigned leads, and dropped sales opportunities.
Managers have no central view into agent response times, customer conversation history, or team performance across channels.
Struggling to maintain messaging compliance across Meta APIs leads to delivery errors and fragmented customer communication.
Every Channel. Every Agent. One Single Workspace.
CRM OneBox is purpose-built for teams that live inside Meta platforms. No more switching apps. No more missed conversations.
Route incoming inquiries from Facebook, Instagram, and WhatsApp into a single inbox. Assign conversations to agents, set custom lead status tags, and collaborate internally using private internal notes.
Connect real WhatsApp Business numbers seamlessly. Maintain mobile app history while unlocking multi-agent access, automated message templates, and cloud storage.
Real-time WebSocket delivery ensures your team sees customer messages the millisecond they arrive. Reply instantly inside the 24-hour window to maximize conversions.
Up and Running in Less Than 5 Minutes.
Three steps. Zero engineering overhead. Start routing messages from every Meta channel today.
Connect Your Meta Assets
Log in with Facebook to securely authorize your Facebook Pages, Instagram Professional Accounts, and WhatsApp Business Account via Meta OAuth.
Invite Your Team
Add team members, define manager or support agent permissions, and set up automated routing rules.
Manage & Close Deals
Receive, organize, and reply to all customer messages live from your CRM OneBox multi-channel dashboard.
Built on Imhotep Forge Architecture for Maximum Performance.
Every message, every connection, every reply routed through infrastructure designed for speed and compliance.
| Feature | Capabilities & Standards |
|---|---|
| Supported Channels | Facebook Messenger, Instagram Direct, WhatsApp Cloud API |
| Architecture | Low-latency NestJS backend, real-time WebSocket gateways |
| Meta API Compliance | Full Graph API v20.0+ protocol adherence & token encryption |
| Security & Privacy | TLS 1.3 encryption, isolated customer data pipelines, GDPR compliant |
Ready to Transform Your Customer Communication?
Join businesses using CRM OneBox to streamline support, boost response times, and scale customer interactions on Meta platforms.